SEO is only the start. Any estate agent wanting to keep customer satisfaction high must follow up all enquiries, and not let their good online work go to waste.
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Tag Archives: customer service
How David Morris, the Bond Street jeweller, treats its customers.
March 17, 2010 – 3:16 pm
Remember how we used to complain? Or, for many of us, not complain. But those who did would have a rant on the phone, or write a letter or send an email. But now is the age of the blog attack. A complaint that can blow a bloody big hole in a company’s online reputation. [...]